What changes has your business undergone during the coronavirus crisis? Did you have to adapt your business model as a result of the pandemic?
Janis M.: We were lucky that fairTEiLBAR, as a food shop, was allowed to remain open; as an essential service provider, we were able to carry on operating within our existing structures by responding appropriately and adapting our safety measures. We’re disinfecting more frequently, our customers now queue outside the shop rather than inside, and our workshops sometimes take place online. But we didn’t have to worry about rethinking our concept and adapting it to the crisis.
Did you apply for support measures for businesses affected by the coronavirus crisis, such as the NRW emergency aid? To what extent did these support measures help you?
Janis M.: The NRW emergency aid wasn’t an option for us. As a grocery shop, we remained open throughout the entire first lockdown. Our opening hours changed slightly, as demand was concentrated in the morning and early afternoon.
We actually observed some positive developments as a result of the pandemic: people always need to eat, and suddenly eating out was no longer the norm. We didn’t just become a shopping destination; we also gave cooking tips and encouraged people to try something new.
You are the winner of the “NEUE GRÜNDERZEIT NRW 2020” roadshow. What do you plan to do with the €5,000 prize?
Janis M.: It isn’t me who has won, but the team and the fairTEiLBAR concept. And that’s where we’re heading next. fairTEiLBAR is currently being driven by incredibly dedicated people. Next year, we want to enable the idea to be developed further. Specifically, through educational work. We already have two team members who are currently working on various workshop formats. Among other things, we hope to make it possible for fairTEiLBAR to soon be active at your school, or working together in the kitchen or out in the fields.
Oh, and a cargo bike wouldn’t be a bad idea either.
What is your vision for fairTEiLBAR?
Janis M.: Of course we want to grow, but not for the sake of maximising profits, but so that we can save more food and raise awareness of food waste among even more people. The work at fairTEiLBAR involves an incredible amount of care work. At the moment, very few people can be paid, let alone make a living from it. We hope that this work, which many view as less valuable, will be valued and, above all, adequately paid. At the moment, we are working as a team to define roles. Our aim is therefore to enable more people to have paid work at fairTEiLBAR. Furthermore, there is much more valuable food to be saved than we are currently able to do. We focus on collaboration and cooperation rather than competition.
Tapping into new markets always sounds so promising, and that’s something we’ve had in mind right from the start. We need to – and want to – reach out to everyone and get them on board with the ‘Save Food’ movement. Because if only the section of society that’s already concerned with environmental and climate issues comes to us, then we won’t be able to achieve very much or expand our sphere of influence. The climate crisis is no laughing matter. Only if everyone pulls together can this challenge possibly be met. With our ‘Pay what it’s worth to you!’ payment concept, we achieve two goals: firstly, all our customers are invited at the till to engage more deeply with food and, in doing so, decide what their shopping is worth to them. And secondly, we also reach people who do not shop with us primarily out of a concern for sustainability, but who belong to the less privileged groups who may have to work out each month how to make ends meet. After all, many of us may find ourselves in a more difficult financial situation at some point in our lives – whether as students, in retirement or as single parents.